Shipping policy

Last updated: May 2026

Thank you for shopping with In Whispers. Each order is carefully prepared and packaged with care from Canada.

Please review our shipping policy before placing an order.

Processing Time

Orders are typically processed within 1–3 business days. Handmade or made-to-order items may require additional preparation time, which will be indicated on the product page when applicable.

During holidays, product launches, or high-volume periods, processing times may be longer.

Handmade and made-to-order items may require additional preparation time.

Shipping Destinations

We currently ship worldwide.

Shipping availability may vary depending on local regulations, carrier restrictions, or delivery conditions in certain countries.

Estimated Delivery Times

Estimated delivery times are provided as general guidelines only and are not guaranteed.

Typical delivery estimates:

  • Canada: 3–5 business days
  • United States: 3–5 business days

Delivery times may vary due to:

  • customs processing;
  • carrier delays;
  • weather conditions;
  • holidays;
  • local postal services.

Shipping Carriers

We ship using trusted carriers such as Canada Post, UPS, FedEx, DHL, and other reliable delivery partners depending on the destination.

Tracking information will be provided when available.

Customs, Duties & Import Taxes

International customers are responsible for:

  • customs duties;
  • import taxes;
  • VAT;
  • brokerage fees;
  • or other charges required by their country.

In Whispers is not responsible for customs delays or additional import-related fees.

Please check your country’s import regulations before ordering.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and the package is returned to us:

  • additional shipping fees may apply;
  • reshipping is not guaranteed until the package is received back.

In Whispers is not responsible for orders delivered to incorrectly entered addresses.

Lost, Delayed, or Stolen Packages

Once an order has been shipped, delivery is handled by the shipping carrier. If your package is delayed, lost, or marked as delivered but cannot be located, please contact us. We will work with the carrier to help investigate the issue whenever possible.

If your package is marked as delivered but cannot be located, please contact your local postal service or carrier first.

We will do our best to assist whenever possible.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery.

Please include:

  • your order number;
  • photos of the damaged item;
  • photos of the packaging.

Claims submitted without photo evidence may not qualify for replacement or refund.
We will review each case individually and, when appropriate, offer a replacement, store credit, or refund.

Handmade Product Notice

Due to the handmade and natural nature of many of our products, slight variations in:

  • color;
  • texture;
  • scent;
  • size;
  • design,

may occur and are considered part of the uniqueness of each item.

Contact

For shipping-related questions, please contact:

In Whispers

Email: info@inwhispers.ca

101 – 444 Wickstead Ave
North Bay, ON P1A 3H1
Canada